PRACTICE ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL TEST, ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL PRACTICE MOCK

Practice ITIL-4-Specialist-Monitor-Support-Fulfil Test, ITIL-4-Specialist-Monitor-Support-Fulfil Practice Mock

Practice ITIL-4-Specialist-Monitor-Support-Fulfil Test, ITIL-4-Specialist-Monitor-Support-Fulfil Practice Mock

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q86-Q91):

NEW QUESTION # 86
Which of the following is the BEST description of problem prioritization?

  • A. Optimizing problem resolution and mitigation
  • B. The importance of a problem relative to other problems
  • C. Choosing which problems to work on first when there are insufficient resources
  • D. People with different areas of expertise working together to solve a problem

Answer: C

Explanation:
Problem prioritization refers to the process of determining which problems should be addressed first based on their impact, urgency, and available resources. This becomes particularly important when resources are insufficient to address all problems simultaneously. Prioritization helps ensure that the most critical problems, which could have the highest business impact, are dealt with promptly.


NEW QUESTION # 87
Which process reviews tools are available for data analysis?

  • A. Establishing and maintaining approaches
  • B. Monitoring planning
  • C. Monitoring and event management review
  • D. Event handling

Answer: C

Explanation:
In ITIL 4, the "Monitoring and Event Management" practice focuses on systematically observing services and service components and recording and reporting selected changes of state identified as events. These activities are key in ensuring the IT environment's stability and detecting issues before they cause significant problems.
The process that reviews tools available for data analysis relates to the "Monitoring and event management review," as this step involves evaluating the performance and suitability of tools and methods used to capture and analyze monitoring data. Ensuring the availability of the correct tools is crucial for analyzing large volumes of data and detecting patterns or anomalies that indicate potential issues.
Oher options are less appropriate:
A . Monitoring planning: This involves planning for the monitoring activities but doesn't focus on reviewing tools specifically.
B . Event handling: This deals with how to respond to events once they are detected, not on the tool review.
D . Establishing and maintaining approaches: This option refers to maintaining overall strategies but doesn't focus on the technical evaluation of tools for data analysis.


NEW QUESTION # 88
What practice enables the early detection of incidents?

  • A. Problem management
  • B. Service request management
  • C. Monitoring and event management
  • D. Knowledge management

Answer: C

Explanation:
The Monitoring and Event Management practice is designed to monitor services and components in real-time to detect events and respond accordingly. This practice allows for the early detection of incidents, which can then be addressed before they escalate and affect service performance.
Monitoring and Event Management (Answer A - Correct): This practice helps detect incidents by monitoring the health of systems and identifying deviations from normal operation. It triggers alerts when events occur that could indicate an incident, allowing for early detection and resolution.
Problem Management (Answer B - Incorrect): Problem management focuses on identifying the root cause of incidents and preventing them, but it is not primarily used for early detection.
Service Request Management (Answer C - Incorrect): This practice deals with fulfilling service requests and does not focus on detecting incidents.
Knowledge Management (Answer D - Incorrect): Knowledge management involves capturing and sharing information but does not directly support the detection of incidents.
ITIL 4 Reference:
Monitoring and Event Management Practice: Enables the detection of events and incidents in real-time, ensuring that issues are caught early before they impact users.


NEW QUESTION # 89
Which process includes sending out notifications?

  • A. Monitoring and event management review
  • B. Establishing and maintaining approaches
  • C. Monitoring planning
  • D. Event handling

Answer: D

Explanation:
The process of event handling in ITIL 4 involves managing events by systematically identifying and responding to them. This includes sending out notifications when significant events are detected, ensuring that the appropriate stakeholders are informed of any issues or changes in the status of services.


NEW QUESTION # 90
What process has activities that ensure that messages are directed to the correct audience?

  • A. Omnichannel communication
  • B. Communicating to users
  • C. Service desk optimization
  • D. User query handling

Answer: A

Explanation:
Omnichannel communication refers to the practice of using multiple communication channels (such as phone, email, chat, etc.) to ensure that messages are directed to the correct audience. In ITIL 4, omnichannel communication is crucial for ensuring that users can interact with the service desk or other service providers through their preferred channels, allowing for more efficient incident management and service request handling.


NEW QUESTION # 91
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